There is no need to reinvent the wheel when working on professional projects. In fact, that is a really bad idea, especially if you are under pressure to finish a high-stakes deliverable, says global change manager Detlef Hold. But transferring knowledge to people who are working a new project isn't easy. Hold has found that half of all workers tasked with a professional project have no experience actually working on that project.

This obstacle is multiplied by the reality of today's professional environment in which workers on the same team may be spread across continents, times zones, and languages. As a solution, Hold's team created a scalable system that transfers knowledge effectively from more experienced members of an organization to those who need the information immediately to work on a deliverable.